It’s been long anticipated so we are delighted to inform you that we will be reopening some of our in-clinic services on Monday 8th June. Initially we will be able to offer Physiotherapy and Women’s Health appointments in line with both government policy as well as our governing body’s (Chartered Society of Physiotherapists) advice as set out below. Our face to face Pilates classes and rehab based client sessions will continue online until we receive further government guidance as to when we can restart these in clinic. If you would like to arrange an appointment then please let us know by giving us a call on 01276 916 346 or email us on info@physicahealth.co.uk. We can then discuss whether virtual or face to face is most appropriate for your issue.  We would like to reassure you that we are putting significant measures in place to help protect you and our team, and would really value your support with making some adjustments when you next visit the clinic. There are several things that we are putting in place for your protection and to prevent the risk of infection.

What will the changes look like?

• The guidelines for treatment have eased but not entirely, therefore in line with our profession we will operate a ‘virtual first approach‘. However where this is not possible or where a person is deemed suitable following an initial triage phone call, there is scope to progress to face to face appointments with best practice policies in place.

• We are obliged to run through the associated risks of COVID and get your consent for treatment before you come in. Our team will discuss this with you prior to booking you in for a face to face appointment.

In addition:

• All patient appointments will be staggered to minimise crossover with other patients. This is to ensure our team can adhere to the strict hygiene processes we have in place. These include cleaning down the treatment rooms and door handles/hard surfaces between each and every patient.

• There will be no use of the waiting area in reception. We would ask that you wait in your car and we will come and get you once we have the surfaces (and our hands) sanitised.

• Your clinician will open the clinic doors for you so that you can avoid touching any handles wherever possible. No need to press the buzzer or open the door – we will come and get you at the time of your appointment.

• We will position the chair in the treatment room in line with social distancing measures to minimise contact time where possible.

• Your clinician will wear an apron and face mask throughout the session and when doing ‘hands-on treatment’ will wear disposable gloves.

• We will require our patients to also wear masks for their own protection and ours. Patients can bring their own or can purchase single use masks on arrival for cost price (£1)

• We will use contactless means of payment – such as BACS transfer or payment link sent to your phone.

What do we need you to do?

• On booking your first session we would ask you to complete a short covid-19 screening questionnaire and consent form before your appointment.

• Please arrive as close to your appointment time as possible.

• If possible please avoid using the toilets at the clinic. If you do, please wash your hands before and after.

• Your clinician will ask you to use our hand sanitiser thoroughly when entering and leaving the clinic.

• Please come alone unless it is essential for you to be chaperoned in which case this can be discussed with us ahead of the appointment.

• We won’t give you an appointment card – we will utilise our computer based appointment system to email you with details.

• All of these measures will be integral to looking after your safety and our team’s safety.

We hope you are as excited as we are to be reopening the clinic and we very much look forward to welcoming you soon. If you have any questions in the meantime, please don’t hesitate to get in touch.

Many thanks

Damien and Vanesha